Last updated: 11 October 2026
1.Introduction
1.1These Terms & Conditions apply when you use the RTS Black website, the RTS Black app, including any RTS-branded mobile application operated for the RTS Black service, and when you request or receive chauffeur services from us.
1.2Please read these Terms carefully before creating an account, making a booking or travelling with us. By placing a booking, you confirm that you accept these Terms.
2.About RTS Black
2.1RTS Black is a trading name of Rovelinks Travels Ltd. After this statement, these Terms use "RTS Black", "we", "us" and "our" for the customer-facing chauffeur service.
2.2RTS Black provides private hire chauffeur services, including airport transfers, hourly hire, city-to-city journeys, event travel, business travel and related chauffeur services.
2.3You can contact us using the details in Section 16.
3.Bookings and Confirmation
3.1A booking is a request for a chauffeur journey submitted through the RTS Black website, app, mobile app, by phone, email, WhatsApp or another approved RTS Black booking channel.
3.2A booking is not confirmed until RTS Black has accepted it and issued a booking confirmation or booking reference.
3.3You must provide accurate account, contact, passenger, pickup, drop-off, date, time, flight and payment information when making a booking.
3.4If you book for someone else, you are responsible for ensuring the passenger details are accurate and that the passenger understands the relevant parts of these Terms.
3.5RTS Black may decline, cancel or amend a booking where information is incomplete, incorrect, unsafe, fraudulent, unlawful or outside our operating availability.
4.Prices and Payments
4.1Prices are shown in pounds sterling unless stated otherwise.
4.2Customer bookings made through the website are normally paid by card through Stripe before the journey is confirmed. RTS Black does not store full card details.
4.3If payment is declined, cancelled, expired or not completed, the booking may remain unconfirmed or may be cancelled.
4.4If a booking is amended and the new fare is higher, you may be asked to pay the difference. If the new fare is lower, any refund or credit will be reviewed according to the payment method, timing and cancellation rules.
4.5Business, account, complimentary, manual or admin-created bookings may use a different payment type where agreed by RTS Black. The booking confirmation, invoice or dashboard may show the payment type.
4.6Additional charges may apply for extra waiting time, additional stops, route changes, excess mileage, cleaning, damage, parking, tolls, congestion charges or other agreed extras.
5.Airport Pickups and Flight Timing
5.1For airport pickups, you should provide flight number, tail number or other flight details where requested.
5.2The website or app may ask for flight expected arrival time and buffer time so RTS Black can calculate the chauffeur pickup time.
5.3Where flight information is available, RTS Black may adjust the chauffeur pickup time if the flight is early or delayed.
5.4You remain responsible for checking the booking confirmation and telling us promptly if flight details, airport terminal, passenger name, luggage requirements or contact details change.
6.Waiting Time and No-Show
6.1Standard pickups include 15 minutes of complimentary waiting time from the confirmed pickup time.
6.2Airport pickups include 60 minutes of complimentary waiting time after the flight expected arrival time handling used for the booking.
6.3After complimentary waiting time has expired, extra waiting may be charged at the applicable RTS Black waiting rate.
6.4RTS Black will use reasonable efforts to contact the customer or passenger before treating a booking as a no-show.
6.5A no-show may apply if the passenger cannot be contacted or does not attend the pickup location after the relevant complimentary waiting period and reasonable contact attempts.
6.6A no-show may be charged at up to 100% of the quoted fare, plus any additional waiting, parking, tolls or other applicable charges.
7.Cancellations
7.1You may cancel a booking through the website, app, mobile app or by contacting RTS Black. Cancellation timing is measured against the confirmed pickup time.
7.2For bookings made 24 hours or more before pickup:
- 24 hours or more before pickup: no cancellation charge.
- 12 to 24 hours before pickup: 50% of the quoted fare.
- 6 to 12 hours before pickup: 75% of the quoted fare.
- Less than 6 hours before pickup: 100% of the quoted fare.
7.3For bookings made within 24 hours of pickup, you have a 15-minute free cancellation period from the time the booking is confirmed.
7.4After that 15-minute period, the normal cancellation rules in Section 7.2 apply based on the remaining time before pickup.
7.5Refunds, where due, will normally be returned to the original payment method within a reasonable time. Payment processor or transaction fees may be non-refundable where applicable.
8.Changes to Bookings
8.1Requests to amend pickup time, route, stops, vehicle class, passenger details, flight information or other booking details are subject to availability.
8.2A fare change, additional payment, refund review or cancellation charge may apply if a booking is amended.
8.3RTS Black may treat a requested amendment as a cancellation and new booking where operationally necessary.
9.Passenger Responsibilities
9.1Passengers must behave safely and respectfully towards chauffeurs, vehicles, staff and other road users.
9.2Smoking, vaping, illegal substances, abusive behaviour, dangerous behaviour, excessive mess, damage, distracting the chauffeur or carrying prohibited items are not permitted.
9.3You are responsible for any cleaning, repair or damage costs caused by you or your passenger beyond normal wear and tear. Evidence may include chauffeur reports, photographs, videos, receipts or repair estimates.
9.4RTS Black may charge reasonable cleaning or damage costs to the payment method used for the booking or request payment separately.
10.Luggage and Vehicle Capacity
10.1You must select a suitable vehicle class for your passengers and luggage.
10.2You must tell RTS Black in advance about oversized luggage, unusual items, pets, accessibility needs or any requirement that may affect the vehicle, chauffeur or journey.
10.3Chauffeurs may refuse to carry items that are unsafe, unlawful, unsuitable for the vehicle or not disclosed at the time of booking.
11.Child Seats and Booster Seats
11.1Child seats and booster seats should be requested during booking where required.
11.2Availability may depend on vehicle class and operational capacity.
11.3You remain responsible for checking that any child seat or booster seat is suitable for the passenger's needs.
12.Chauffeur and Vehicle Assignment
12.1Vehicle examples shown on the website or app are indicative.
12.2We aim to provide the booked class or a suitable equivalent within that class. Where operationally necessary, we may provide an alternative vehicle of a similar or higher standard.
12.3Chauffeur and vehicle details may be provided after assignment and may change if operational circumstances require it.
13.Delays and Events Outside Our Control
13.1RTS Black is not responsible for delays, cancellations, missed flights, missed appointments or other losses caused by traffic, weather, road closures, accidents, passenger lateness, incorrect booking information, third-party systems or events outside our reasonable control.
13.2We will use reasonable efforts to manage journeys professionally and keep you updated where practical.
14.Invoices and Receipts
14.1Invoices are made available where applicable.
14.2If an invoice PDF is uploaded to your account, you may view or download it from your dashboard.
14.3Payment receipts may also be issued by Stripe or another payment provider where applicable.
15.Liability
15.1Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be limited or excluded.
15.2Subject to Section 15.1, RTS Black is not liable for indirect, consequential or purely economic losses arising from use of the website, app or services.
15.3You must not misuse the website or app, attempt to copy or interfere with software, bypass security, scrape data, reverse engineer systems or use the service in a way that could harm RTS Black or other users.
16.Contact Us
Website: rtsblack.com
Email: booking@rtsblack.com
Phone: +44 20 8058 3313
WhatsApp: +44 7487 893212
17.Changes to These Terms
17.1RTS Black may update these Terms from time to time. The latest version will be published on rtsblack.com.
17.2If you continue to use the website, app or services after updated Terms are published, you will be treated as accepting the updated Terms for future bookings.
18.Governing Law
18.1These Terms are governed by the laws of England and Wales.
18.2The courts of England and Wales have exclusive jurisdiction over disputes arising from or relating to these Terms, except where applicable law gives you mandatory rights to bring a claim elsewhere.
19.Promotion Terms & Conditions
Promotion issuer:
19.1Promotions are issued by RTS BLACK, a trading name of Rovelinks Travels Ltd, at our discretion. They may be issued for customer service, promotional, goodwill or other authorised purposes.
19.2Receiving a promotion does not create any entitlement to receive another or additional promotion.
Promotion value:
19.3Promotions are issued in denominations from £5 to £100 inclusive, in increments of £5. The stated value is the maximum discount available from that promotion.
19.4A promotion cannot reduce a journey balance below £0 and cannot result in a cash payment, cash change or credit to the customer.
Customer specific promotions:
19.5Each promotion is assigned to a specific registered RTS BLACK Personal or Business customer account and is valid only for that account. The customer must be signed in to the eligible account and must satisfy applicable account verification and eligibility requirements when using it.
19.6A promotion cannot be transferred to another person, customer account or business, and cannot be sold, exchanged or redeemed for cash.
Validity and expiry:
19.7A promotion is valid for 30 days from its recorded date and time of creation. The customer promotion section displays the expiry date, while the actual expiry is enforced using the complete recorded expiry timestamp.
19.8A promotion must be valid when it is applied and reserved for an eligible booking. It cannot be newly applied after expiry, and an expired promotion automatically becomes invalid.
19.9Expired promotions cannot be reinstated, extended or exchanged as of right. RTS BLACK may choose to issue a replacement or new promotion at its sole discretion, but the customer is not automatically entitled to one.
Eligible bookings:
19.10Promotions may be used only for eligible one-way journeys, including eligible airport transfers and city-to-city journeys, and for eligible hourly chauffeur bookings.
19.11Promotions cannot be used for round-trip bookings, bookings already receiving another promotional discount, or unsupported booking types. Round-trip bookings are excluded because they have their own automatic discount arrangement.
19.12Promotions cannot be combined with another promotion, promotional offer, promotional code or promotion discount.
One promotion per booking:
19.13Only one promotion may be used against a booking. Multiple promotions cannot be combined or stacked with another discount or promotional offer, and a promotion cannot be split across multiple bookings.
Single use promotions:
19.14Each promotion is strictly single-use. Once successfully redeemed against a confirmed booking, it becomes permanently Used and cannot be used again.
19.15Any remaining promotion value is forfeited and is not carried forward. For example, if a £100 promotion is applied to an eligible £70 journey, the payable fare is reduced to £0 and the remaining £30 is not refundable, transferable or available for another journey.
Promotion discount calculation:
19.16The discount is the lower of the promotion's stated value and the applicable customer journey fare. Customers cannot receive excess promotion value as cash or credit.
Example A:
Original journey fare: £150
Promotion value: £50
Customer payable fare: £100
Example B:
Original journey fare: £70
Promotion value: £100
Customer payable fare: £0
Redemption and booking confirmation:
19.17Entering or selecting a promotion does not immediately redeem it. A promotion may be temporarily reserved during checkout.
19.18For a booking requiring payment, the promotion becomes Used only after successful payment and booking confirmation. For a booking fully covered by a promotion, redemption occurs upon successful booking confirmation without an external payment.
19.19A failed, abandoned or expired checkout does not, by itself, constitute successful redemption. A temporarily reserved promotion may remain unavailable while the associated checkout remains active. If the reservation is released, the promotion can be used again only if it remains valid and otherwise eligible.
Booking cancellations:
19.20Once a promotion has been redeemed against a confirmed booking, it remains permanently Used if the booking is later cancelled, whether the cancellation is requested by the customer, processed by RTS BLACK, recorded as a no-show, associated with a booking amendment or connected to a refund.
19.21The original promotion is not automatically reinstated, replaced or converted into credit. Any goodwill promotion would be issued separately at RTS BLACK's discretion. This does not remove any cancellation or refund right that applies under these Terms or by law.
Refunds:
19.22A promotion discount has no refundable cash value. Refunds are governed by the applicable RTS BLACK booking cancellation and refund terms and any mandatory legal rights.
19.23Monetary refunds relate only to eligible monetary payments actually made by the customer. A customer cannot receive a monetary refund for the promotion discount. Previous refunds are taken into account, and total monetary refunds cannot exceed the eligible monetary amount actually paid, subject to applicable law.
Example A:
Journey fare: £150
Promotion discount: £50
Customer payment: £100
The maximum potential monetary refund is £100 before applying the relevant cancellation policy and taking account of any previous refunds.
Example B:
Journey fare: £70
Promotion discount: £70
Customer payment: £0
There is no monetary payment to refund.
19.24These examples do not promise a full refund. The ordinary cancellation policy may permit deductions. Nothing in these promotion terms excludes or limits statutory rights that cannot lawfully be excluded or limited.
Booking amendments:
19.25Promotions remain subject to the existing booking amendment rules. A redeemed promotion does not become reusable because a booking is amended and does not automatically transfer to an entirely separate booking.
19.26Any additional amount payable after an approved amendment is handled under the ordinary amendment and payment terms. Any monetary refund arising from an amendment excludes the promotion's non-cash value.
Admin cancellation and withdrawal:
19.27RTS BLACK may cancel an unused promotion where it was issued in error, assigned to the wrong account, issued more than once, connected with suspected fraud, misuse or unauthorised activity, or where another legitimate administrative or operational reason exists.
19.28A cancelled promotion becomes permanently invalid, cannot be redeemed, has no cash value and may remain visible in the customer's promotion history as Cancelled.
19.29A promotion associated with an active checkout will not be cancelled in a way that compromises an existing valid payment transaction.
19.30These withdrawal provisions apply to discretionary promotional or goodwill promotions. They do not claim an unlimited right to withdraw a prepaid gift card purchased by a customer or to override mandatory consumer protections.
Misuse and security:
19.31RTS BLACK may investigate suspected fraudulent promotion use, unauthorised account access, promotion manipulation, duplicate redemption attempts or attempts to bypass booking eligibility restrictions, and may refuse invalid or unauthorised promotion redemption.
19.32Any action taken in response to suspected misuse remains subject to applicable law and customer rights.
Technical issues:
19.33If you have difficulty applying a valid promotion, contact the Booking Team at booking@rtsblack.com before completing payment. We do not promise that a promotion will automatically be applied or reimbursed after a customer voluntarily completes a booking without using it.
General terms:
19.34Promotion use remains subject to the general RTS BLACK Terms & Conditions. The applicable journey, cancellation, waiting-time and payment conditions continue to apply.
19.35If a promotion-specific provision conflicts with a general promotional provision, the promotion-specific provision governs use of the promotion to the extent permitted by law.
19.36Nothing in these promotion conditions removes, excludes or limits mandatory consumer or statutory rights.