Complaints and feedback
Send feedback or raise a complaint through the general support route.
Tell us what happened
Email booking@rtsblack.com with the public booking reference where applicable, the relevant journey date and a clear summary of your feedback or complaint.
Keep sensitive information private
Include enough detail for the Booking Team to identify the matter, but do not send passwords, verification codes, complete card details or unrelated personal information.
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Need help with an upcoming journey?
For a time-sensitive pickup issue, call or use WhatsApp. For general enquiries, account help, payments or feedback, email our Booking Team.