How can we help you?

Find answers about bookings, airport pickups, payments, your account and your journey with RTS Black.

Frequently Used Help

How do I make a booking?How do airport pickups work?Where will I meet my chauffeur?How long will my chauffeur wait?How can I change my booking?How do I cancel my booking?How do refunds work?Where can I find my invoice?

Help categories

Getting started

Learn what RTS Black offers and plan your first journey.

4 articles

Booking a journey

Choose a service, vehicle and passenger details with confidence.

7 articles

Airport transfers

Flight details, pickup buffers, terminals and Meet & Greet.

5 articles

Managing your booking

View, change or cancel an existing booking.

5 articles

During your journey

Chauffeur updates, waiting time and help while travelling.

4 articles

Payments, refunds & invoices

Card payments, fare changes, refunds and invoices.

5 articles

Account & security

Sign-in, verification and keeping your account secure.

5 articles

Vehicles & passengers

Vehicle classes, capacity, luggage and child seats.

7 articles

Business accounts

Company profiles, People / Employees and business travel.

7 articles

Contact & support

Contact the Booking Team for general or journey-specific help.

7 articles

Getting started

Learn what RTS Black offers and plan your first journey.

4 articles

Booking a journey

Choose a service, vehicle and passenger details with confidence.

7 articles

Airport transfers

Flight details, pickup buffers, terminals and Meet & Greet.

5 articles

Managing your booking

View, change or cancel an existing booking.

5 articles

During your journey

Chauffeur updates, waiting time and help while travelling.

4 articles

Payments, refunds & invoices

Card payments, fare changes, refunds and invoices.

5 articles

Account & security

Sign-in, verification and keeping your account secure.

5 articles

Vehicles & passengers

Vehicle classes, capacity, luggage and child seats.

7 articles

Business accounts

Company profiles, People / Employees and business travel.

7 articles

Contact & support

Contact the Booking Team for general or journey-specific help.

7 articles

Need help with an upcoming journey?

For a time-sensitive pickup issue, call or use WhatsApp. For general enquiries, account help, payments or feedback, email our Booking Team.

+44 20 8058 3313 WhatsApp +44 7487 893212 booking@rtsblack.com

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