How long will my chauffeur wait?

Understand complimentary waiting for standard and airport pickups.

Complimentary waiting

Standard pickups include 15 minutes from the confirmed pickup time.
Airport pickups include 60 minutes after the planned pickup time created from the flight arrival timing and selected buffer.

After the complimentary period

Additional waiting can be charged at the applicable RTS Black rate. Contact your chauffeur or the Booking Team as soon as possible if you expect to be late.

Read the waiting and no-show terms

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What is the airport pickup buffer?

Choose extra time after landing for immigration and luggage collection.

I cannot find my chauffeur or I am running late

What to do if you cannot locate your chauffeur or expect to be late.

Passenger no-shows and lost property

Understand no-show handling and how to report an item left in a vehicle.

What is the airport pickup buffer?

Choose extra time after landing for immigration and luggage collection.

I cannot find my chauffeur or I am running late

What to do if you cannot locate your chauffeur or expect to be late.