I cannot find my chauffeur or I am running late

What to do if you cannot locate your chauffeur or expect to be late.

Act promptly

1Check the confirmed pickup point and the latest chauffeur details in your booking.
2Call the chauffeur if a customer-visible number is provided.
3Contact the RTS Black Booking Team by phone or WhatsApp if you still cannot meet.

Was this helpful?

Where will I meet my chauffeur?

Find your chauffeur at arrivals or the confirmed pickup point.

How long will my chauffeur wait?

Understand complimentary waiting for standard and airport pickups.

How do I contact RTS Black?

Choose the right contact route for a general question or an urgent journey issue.

Where will I meet my chauffeur?

Find your chauffeur at arrivals or the confirmed pickup point.

How long will my chauffeur wait?

Understand complimentary waiting for standard and airport pickups.

How do I contact RTS Black?

Choose the right contact route for a general question or an urgent journey issue.

For a time-sensitive pickup issue, call or use WhatsApp. For general enquiries, account help, payments or feedback, email our Booking Team.

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What to do if you cannot locate your chauffeur or expect to be late.

1Check the confirmed pickup point and the latest chauffeur details in your booking.
2Call the chauffeur if a customer-visible number is provided.
3Contact the RTS Black Booking Team by phone or WhatsApp if you still cannot meet.

Was this helpful?

Where will I meet my chauffeur?

Find your chauffeur at arrivals or the confirmed pickup point.

How long will my chauffeur wait?

Understand complimentary waiting for standard and airport pickups.

How do I contact RTS Black?

Choose the right contact route for a general question or an urgent journey issue.

Where will I meet my chauffeur?

Find your chauffeur at arrivals or the confirmed pickup point.

How long will my chauffeur wait?

Understand complimentary waiting for standard and airport pickups.

How do I contact RTS Black?

Choose the right contact route for a general question or an urgent journey issue.

For a time-sensitive pickup issue, call or use WhatsApp. For general enquiries, account help, payments or feedback, email our Booking Team.