Lost property
Report an item left in a vehicle with enough journey information to investigate.
Report the item
Contact RTS Black as soon as practical with the public booking reference, journey date and a clear description of the item. Do not include unnecessary sensitive information in the initial message.
What happens next
The Booking Team can check the available journey information and coordinate with the relevant chauffeur. Recovery cannot be guaranteed, and any return arrangement will depend on the circumstances and location of the item.
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Need help with an upcoming journey?
For a time-sensitive pickup issue, call or use WhatsApp. For general enquiries, account help, payments or feedback, email our Booking Team.